Service Manager at Gofore in Munich (m/w/d)

Service Manager at Gofore in Munich (m/w/d)

As a company, we believe that the world is constantly changing for the better.

In a digitally disrupted world, services will be constantly reinvented. Technology revolutionises the way we live, work, make decisions and act on a daily basis. We enjoy more open, democratic, accessible, and happy lives than ever before. At Gofore, we help to bring new technologies and ideas from the drawing board into daily use. Our aim is to help organisations transform, stay current in the ever-changing environment, and create new opportunities. We seek to build an increasingly functional, delightful, and sustainable future.

Do you want to be part of building something new?

At our office in Munich, you get to work in a start-up-like atmosphere, but still as part of a larger community and stable business. We are looking for an energetic, open-minded, and curious person. You are always eager to learn more and help colleagues with continuous improvement. You are a good communicator in English. You have a track record of successful products or projects – or have learned a lot in less successful ones. But out of everything, who you are matters the most.

We will welcome you in a great international working environment, with open and transparent minimal management. We embrace cultural diversity and multidisciplinary teams. Our team of 800 Goforeans across ten offices is the best in our field and are passionate about delivering customer value. Our global community of quality assurance professionals exceeds 100 people.

To help you succeed in your role, we provide support, trust, and flexibility. As a Nordic company culture, we value healthy work-life balance, equality, lean working methods, innovation, self-development and self-direction. Our values are proudly stated together with our code of ethics on our website.

What we expect from you

  • You have 5 years of experience in software testing and you are willing to take the next step of growth.
  • You have an ISQTB (Advanced or Expert) certificate or are willing to do the certification.
  • You have experience with agile methodologies
  • You understand and have worked with CI/CD processes. You are also familiar with container-technologies, like Docker and Kubernetes.
  • You are a team player – sparring with colleagues and sharing knowledge is something you value.
  • You are energetic, enthusiastic, and customer-oriented, have strong problem-solving skills and a “can-do” attitude.
  • We appreciate, but not require, experience in public sector.

What you will do

  • For our clients, you will be responsible for the service delivery and take proactive steps to ensure stable and secure applications.
  • Take responsibility for defining and maintaining the product / service planning.
  • Define a strategy for quality management and apply best practices to satisfy customer expectations and improve business performance.
  • Construct and execute systematic test procedures. Provide expert guidance and advice to the testing team.
  • Identify, assess and mitigate risks in the solutions.
  • Ensure that the documentation is written according to the needs of the targeted population.
  • Actively listen to all stakeholders and ensuring that the services are in line with business requirements. Analyse and advice the customer on appropriate solution choices.
  • Support the clients in adapting agile development processes.

What we offer

  • The best of two worlds: a young and dynamic atmosphere, as you find it in a start-up. And the stability and security you find in a big company.
  • A unique company culture that is based on equality, transparency and trust.
  • A modern organization that lets individuals and teams thrive and create positive impact around them.
  • Nordic level work-life balance. We support employee wellbeing and trust our experts to know how they work at their best.
  • Ways and means for you to develop your skills and you career.
  • Meaningful projects with the latest technologies and working methods.
  • We offer a competitive package of benefits. There is also have the possibility to become an owner of Gofore through our Crew-share program.

Read more about our experts in our blog: Our Gofore: Jani Haapala


Software testing, ISQTB, CI/CD processes, Docker, Kubernetes

Learn more about our work

Software testing & Quality assurance →

Join the crew

If all these things sound like your dream job, don’t hesitate to contact us! Leave us your CV here.

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