I feel conflicted about Pride.

Let me rephrase that: I feel conflicted about the commercialization of Pride.

Pride can have different meanings for different people, and naturally those meanings can change or fluctuate over time as well. For me right now, Pride is both a reminder of the hard battles that are still being fought and a joyous celebration of equality and love. While it is important to take note of how far we’ve come, it is equally important to shine a light on the work that is still ahead.

This dichotomy is present also in how I personally relate to Pride. On the other hand: yeah, I am proud! And on the other: I’m also in a position where my minority status isn’t apparent on the outside. I get to choose with whom I share this side of myself. Not everybody has that choice, which brings me to my first point: never assume. Never assume anyone’s sexuality or gender. This goes as a neat general rule of life: never assume about anyone’s mental or physical health, personal life, relations, professional competence, etc., no matter what it looks like for you.

That’s all well and good for individuals, but what about that commercialization then?

What I’d like to see is for companies acknowledging Pride to take it up a notch. Surely you can do more than make your company logo rainbow for June. Check yourself especially if you’re using Pride flags or Pride “branded” merchandise to boost your visibility or sales. Are you directing a part of or even all the proceeds to e.g., an organization working to advance LGBT+ rights?

Take a look at your company values and your equality and diversity plan. Are they up to date? Does the company act accordingly? Does the work community act accordingly? The company might also seek out and contribute or donate to causes and NPOs working for and with minorities. Think of ways to create more safe, non-discriminatory spaces and policies. Act on those and spread the message – not because it’s good marketing, but because it’s what we as human beings should do unto another.

Flying a rainbow logo is not wrong, it is a great way to show your support. But in addition to that I’d like to see those values supported in other ways as well – not just this week, not just this month, but all year round. People who celebrate Pride as a part of the community don’t get to turn their minority status off for the remainder of the year. No one should have to justify their existence or their right to live a life that looks like them. My second point: educate yourself and keep an open mind.

Gofore is committed to being a good workplace for everyone, which naturally includes people from all kinds of backgrounds and with varied life experiences. It is the cornerstone of our company values and puts a great emphasis for equality and diversity work. Gofore is also part of the Responsible Employer (Vastuullinen työnantaja) campaign, which promotes e.g., non-discrimination, work-life balance, and meaningful work for everyone. Of course, there is always more work to be done, and I hope to see Gofore as a company – and other companies likewise – take the work even further and make it more visible, both within and outside the company.

Final point: Be kind.

Happy Pride – not just this month, not just this week, but all year round.

Ella Lopperi

Ella Lopperi

As Head of Continuous Services at Gofore, Ella is responsible for nurturing the expert community, as well as for operations and strategy. She values open communication, empathy and transparency, and believes these values are key to both great employee and customer experience. Outside of work, Ella can be found reading, playing videogames, singing, writing... or simply immersing herself in the wonders of the Universe.

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Microsoft has awarded Gofore an official Cloud Adoption Framework (CAF) Ready partner status. Gofore can now implement Azure cloud services for its’ customers based on the Microsoft Cloud Adoption Framework. The CAF Ready partnership is a guarantee that Gofore has the expertise and know-how of the model’s best practices in order to provide the customer with the best possible support for the flexible and secure deployment of Azure cloud platform services.

If you’re considering deploying cloud services, the collaboration between Gofore and Microsoft will provide your organisation with comprehensive support from an expert organization.

“We guide and help the customer at all stages of the cloud journey, from cloud strategy to cloud migration, and follow the best practices and doctrines of the Microsoft CAF model. In this way, the deployment of cloud services becomes systematic and cost-effective, which in turn saves customer’s time and resources. Our goal is always to guarantee the customer the true benefits of the Azure cloud transition, ” says Jussi Puustinen, Gofore’s Head of Cloud.

“We are pleased that Gofore has achieved Microsoft CAF Ready Partner Status and their expertise has been audited by a third party. With this expertise, organizations can accelerate their Azure cloud transition from strategic planning to implementation and maintenance, ensuring successful outcome of their business modernization. Congratulations to Gofore on this significant achievement, says Vesa-Matti Paananen, Chief Technology Officer for Microsoft Partners.

Cloud services will enable the organization to be agile and sustainable in the future as well. With the CAF Ready partnership, Gofore’s offering of Azure cloud services expertise will expand and diversify even further. Gofore offers cloud consulting using a four-tier model, depending on the needs and wishes of the customer organization:

  • Creating a cloud vision and defining a strategy
  • Creating a secure Azure cloud foundation and governance model
  • Renewal and solid architectural design and implementation
  • Effortless and efficient maintenance and continuous improvement.

Get to know our work: Gofore cloud consulting

More information:
Jussi Puustinen

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Jussi Puustinen

Jussi Puustinen

Jussi Puustinen runs the Cloud & DevOps unit at Gofore and he is an IT professional who loves the outdoors. Creating continuous customer value is close to Jussi’s heart. He has solid experience within the entire life cycle of IT services for more than 10 years - from strategic planning to implementations. He thrives on helping customers take advantage of new technologies effectively.

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Tiia Hietala

Tiia Hietala

Tiia Hietala is responsible for cloud partnerships at Gofore with Amazon AWS, Microsoft Azure and Google Cloud and develops Gofore's cloud business. Multitalented Tiia also takes care of cloud trainings, plans and executes marketing and produces events. Tiia is passionate about technologies of future and she believes that everyone should get to know the possibilities of cloud services.

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Nowadays, consumers are conscious. The trend is that people are increasingly buying from companies whose values they appreciate. Being ethical and doing ethical choices is affecting people’s behavior more and more.

But are companies ready for this? Companies should reflect on society and align their business with the change that is happening in the world right now. They should understand that when products and services are being designed, values and ethics should be used in the decision-making. This is something we should think about also in our own work, as designers, developers, specialists, and leaders. Sami is writing in his text that we need to understand the complexities of the impact that digital services have on society. Only then we can use design to minimize the negative impacts and set society-level goals to maximize the positive ones.

This is where company values, ethics and global sustainability goals come into the picture. Good Growth’s model and Design for Everyone toolkit provides concrete actions and tools, so that we can help our clients into the right direction.

Differentiating by being ethical

As Anton describes in his text, Good Growth – three reasons why the younger generations demand sustainability, while older generations are fighting with their guilt. When you look at the markets, doing responsible business is already expected, but being seen as an ethical company is the way to differentiate. Gofore’s brand promise states that we are the pioneers of ethical digital, in this blog post I will present how to make this concrete via a case example.

But what does ‘being ethical’ mean in practice? For me, as a designer I view my projects and my clients from the design perspective.

Here are few points from design perspective, the goals of Design for Everyone:

  • Increasing awareness of ethical decision making
  • Mindset of being ethical – understanding the human side of our business
  • Responsibility as a designer – in the process and in the outcome
  • Doing ethical and inclusive design. Recognizing marginal and diverse groups, as well as biases (we all have those, whether you like it or not)
  • Predicting the future and where society is going – helping our clients to adapt

Customer project example

Few months ago, we started a project with a client, who had some ethical concerns. This was one of our first Good Growth projects, where we used the Good Growth model and the Design for Everyone toolkit. We arranged a workshop with them around values, ethics and sustainability. The aim was to increase the awareness of ethical decision making in product business. We also used the UN’s Sustainable Development Goals in action, I will shortly tell you how. But first some background of why the customer wanted our help.

 

The client works within healthcare with plans on going international. They were pondering whether their product will be used as expected in new unknown market areas or whether it could even be used to cause harm for some groups of people. It can be a bit of a mystery, how business is done in a culture that differs a lot from ours. So, what direction should they take? Is it better to be safe and not scale the business or be brave and hope that everything goes well? How could their company values guide them in doing ethical and sustainable decisions?

Ethical discussions can be challenging, as there often is no clear answer of right or wrong. However, what one can do is to systematically consider the possible risks and the possible positive impact and look at the big picture. We helped the client to facilitate this discussion and bring it into global context. In our client’s case another important aspect was that they want to be a purpose driven company, they want their employees to get motivated by this.

United Nation’s Sustainable Development Goals in action

When doing Good Growth projects, one approach is to look into ´making an impact’ in the light of the United Nations Sustainable development goals. These 17 goals are universal and aimed at achieving a better and more sustainable future for all. They address the global challenges. They are dealing with issues such as inequality, extreme poverty and environmental catastrophes. This is the standard that companies are already measured by.

Our Design for Everyone toolkit gives practical tools to address these questions. The SDGs should guide the work of governments and companies, globally. But they can also guide our work, when we want to design and develop sustainable services and products. Some companies are already using the SDGs and they have selected their goals for their future and for example listed them on their websites. But there are also many smaller or medium-sized companies, also within our clients, who have not thought about SDGs or ethics in decision making. When we come across client’s who have not thought about this at all, maybe we are the ones who should be asking these questions?

Now, let’s go back to the client case. We had around 10 participants from different roles attending the workshop. The first part of the agenda was about ethical design and the values of the client and the second part was about expanding their thinking into the global context – there we used SDGs to help in the evaluation.

The participants were asked to look at the SDGs and think about their product’s societal impact. They selected 6 goals out of 17: goal 3 Good health and well-being, goal 4 Quality education, goal 8 Decent work and economic growth, goal 9 Industry innovation and infrastructure, goal 16 Peace, justice and strong institutions and goal 17 Partnerships for the goals. Everyone voted for the goals individually, they could select as many as they wanted.

After the goals were selected, we took also Good Growth lenses along: people, business and nature. The participants were asked to write down the impact or consequences the selected SDGs would have within these lenses. This led us to a more in-depth discussion about what this means when going international to new market areas. The SDGs worked pretty well as a reference point, and as the UN is behind them, they are credible as well.

So, what was the outcome of this workshop? And what was the value for us? For the client this was a discussion starter first of all, the aim was to increase the awareness of ethics, values and societal impact. Also, for the employees to find motivation to thrive, through the purpose of the company. For us, the Good Growth team, this was a great opportunity to try out the Design for Everyone methods in practice and gain experience. Now we can iterate our tools to work even better in the next projects. And now it is also easier to tell about Good Growth projects to you all, with a real reference case.

Do you think your company could need a workshop like this? Please contact our team and we would be happy to help out!

This is the fourth blog text of Good Growth’s Design for Everyone series, make sure to read also Anton’s blog post Resetting the role of Design, Sami’s recent blog post about designing with a societal state of mind and Michelle’s blog post Grounding digitalization in sustainable development – I’m in! Are you?

Suvi Leander

Suvi Leander

Suvi works as a Senior Service Designer and User Researcher at Gofore, currently developing tools for ethical design for the Good Growth framework. Suvi has over 15 years of experience in service design in both the public and private sectors, from industry to product business. International user research, creating inclusive service concepts, sustainability, and ethical design is close to Suvi’s heart. Sources of inspiration come from music, books, food & wine and exploring new cultures.

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My path into an IT consulting company has maybe not been the most traditional, but that just means I’ve experienced a lot on the way. Reducing inequalities has been the guiding light throughout my career and that is what brought me to Gofore too.

Gofore’s brand promise of creating an ethical digital world and the Good Growth business model makes Gofore a pioneer among digitalization consultancies and I wanted to be a part of that!

My diverse and international work experience have ingrained sustainable development and a human rights-based approach in me and my way of work. In 2016 I first got introduced to human-centered design through becoming an innovation focal point at the United Nations Population Fund (UNFPA). The human-centered design was selected as the framework for innovation activities in the organization and my role included driving innovation culture and designing innovation projects.

After that experience, design thinking has followed me everywhere I’ve gone: from co-creating, the Health Buddy program at the Finnish HIV Foundation to my MBA studies, leading the Digital Wellbeing Sprint at Laurea University of Applied Science, currently writing my thesis on inclusive design and most recently starting as a service designer at Gofore.

So how does my passion for reducing inequalities and my work at Gofore go hand in hand, you might ask? 

In brief, the Good Growth business model views the future of business through the lenses of People, Nature and Business and the “Design for Everyone” approach acts as a concrete tool for working towards the promise of the SDGs to leave no one behind. With this approach, Gofore combines my passions for equality, human-centered design, and digitalization and that’s why Gofore is the right place for me.

“To get digitalization right”

I’m very excited to be a part of shaping the thinking around ethical/sustainable/inclusive design and I’m looking forward to becoming an expert in designing services incorporating these values. In the future I’d like to work on more customer projects incorporating social and environmental sustainability in the design of digital services.

One of the biggest challenges of our time is to get digitalization right, in a sustainable way. If we fail, we risk a number of negative consequences, such as a growing digital divide, further environmental degradation and increasing economic and social inequalities both between countries and within countries.

Can you really afford not to do it in a sustainable way?

We have the trillion-dollar chance now to do digitalization right. In this context, what I mean by ”right” is so that everyone has a chance to participate and no one is left behind. If we fail, we might unwittingly create an even more unequal world where digital services only serve some of us. There’s already plenty of examples where AI-based products and services have adopted bias and only work for some people, leaving large parts of the population (and possible customer base) outside. Sami Vihavainen brought up several examples in his recent blog, go check it out.

Notice how I said we have a trillion-dollar chance? The wording was very deliberate. Grounding digitalization in the sustainability framework is not just the right thing to do, but it’s also the profitable thing to do. All 193 countries have committed to the SDGs and they have also recognized that the goals cannot be reached without the private sector. This means that there are great business opportunities connected to realizing the SDGs. Several estimates value the possibilities in the trillions and the Business and Sustainable Development Commission estimates the SDGs bringing 12 trillion dollars’ worth of business opportunities by 2030.1

So here’s a question for all organizations embarking on the journey of digitalization: Can you really afford not to do it in a sustainable way, for people, the planet, and prosperity?

This is the third blog post in the Good Growth Design for Everyone series. If you thought this was interesting, go read Anton’s post Resetting the role of Design and Sami’s post “Autoplay, let me sleep” – How can we design to help societies thrive?  And keep an eye out for one more text by Suvi before the holidays!

Reference:

Elkington, J., Roberts, R. 2017. Sustainability: A $12 Trillion a Year Market by 2030. The European Business Review. Available at: https://www.europeanbusinessreview.com/sustainability-a-12-trillion-a-year-market-by-2030/  [Accessed 18.6.2021]

Michelle Sahal Estime

Michelle Sahal Estime

Michelle works at Gofore as a Service Designer. Throughout her career, she has focused on reducing inequalities working at the UN, in NGOs and academia. In recent years it has led her on the path of digitalization, service design and user-centric design and she is particularly passionate about ethical and inclusive design. On her free-time Michelle likes movies, gardening and spending time with her family and friends.

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Amazon’s recruiting algorithm favoured male applicants over female ones. Facebook’s news feed algorithm persuades users to read news that it thinks interests them. The Suomi.fi service creates a digital channel for users to interact with public organizations, and Netflix gives people easy access to an almost unlimited archive of films to watch after a hard day of work. These examples show how digital services can shape decisions on who gets employment, what information people are exposed to, how they take part in civic duties, and how they spend their leisure time.

I have recently been discussing the large-scale impact of our work, designing and developing digital services, with my colleagues at Gofore. Here, I’ll share two viewpoints.

  1. Treating digital artifacts as participants in our society can teach us to see how they shape its workings and impact how people in society behave.
  2. We need to systematically understand the complexities of the impact that digital services have on society. This way we can use design for minimizing the negative impacts and setting society-level goals to maximize the positive ones.

Treating digital services as participants in our society

Digital services shape our societies partly based on the values that drive their design. The main purpose of digitalization is often to make things more efficient, easy, pleasant, and safe. These can be great values to drive design. We all know how convenient it is to order an Uber or get food via Wolt. However, when we take a deeper look—for example, at the value of convenience—we can see that it might have unintended and unsustainable consequences in the long run and on a large scale. Uber, for example, can be convenient for its primary user (the passenger), but at the same time creates a loss of security, stability, and safety nets for other stakeholders, such as freelance Uber drivers or licensed NYC taxi drivers. In the case of Netflix, one can argue that it is not good on a societal level that the autoplay function conveniently starts the next episode automatically; farewell good night’s sleep, hello next episode of The Crown, and morning fatigue.

The idea of technology actively shaping society has been discussed for example in academia. Treating technology as an actor working as a network with humans was presented by sociologist Bruno Latour [1]. The impact of values on the design of technology is deeply discussed in a myriad of books and articles [2]. However, I think we still lack in taking that into practice in the context of creating today’s digital services.

One often-used pre-digital-era example about the effect of values in design is a construction project in NYC: the city planner at the time, Robert Moses, constructed highway overpasses so low that they prevented (and still prevent) tall vehicles such as public transportation buses from using the highway without hitting the bridge. This design stopped people who rode the bus from accessing certain beaches.

In practice, this meant people with lower socio-economic status: poor people and minorities. The design decision has been said to be deliberate due to Moses’ racist values [3]. Others have argued that the design decision was related to money, norms and building practices of the time (before and around the mid-20th century) [4]. Whether the reasons were racist values or a narrow-sighted design process, it’s clear that the impact of the design on society was very significant.


I had the opportunity to drive under the famously low overpasses while living in NYC.

How can we design to help societies thrive?

As stated, technologies such as digital services or a concrete bridge can have a significant impact. However, I see that technology does not solely have the power to shape people’s actions. Instead, people are in an active role in shaping technologies into directions where they support people’s and societies’ actual needs and goals. Next, I’ll raise two points that I see as steps forward in designing digital services to help societies thrive:

1. Educating people about the impact of digital services, and
2. Designing digital services with a societal state of mind.

Related to the first point, education is a fundamental tool to share knowledge and give perspective about the world around us. Doing so increases people’s capabilities to change the world into something better. We increasingly support our clients by educating them that technology is not an island, but as mentioned, can contain design decisions that significantly impact society. Participants have perceived this kind of education as motivational, as it shows them the broader meaning of their own projects and product-level work. It also enables people and organizations to position themselves in the bigger picture of how societies are shaped through technology and how they are part of that continuous process.

Let us look at the second point next: design with a societal state of mind. Projects in which new software and digital services are designed are often purposely focused. Questions like “What is the MVP of this service?” or “Who are the primary users and what are their needs?” can be important. However, such questions give us a narrow view and might take us to paths that have negative implications on the societal level. For example, “Move fast and break things,” the mantra of Silicon Valley, affects us all, but does not consider the societal consequences. Also, traditional user-centered design mainly focuses on fulfilling the pragmatic and hedonic goals of primary user groups and aligning those with the service provider’s business goals to make a profit.

One way that we have facilitated our design and helped our clients get into the societal state of mind is using broad, well-known frameworks such as the UN’s sustainable development goals (SDGs). We systematically review how specific projects could contribute to some of the SDGs such as quality of education or reduced inequalities. This can help connect even a small project to a broader context and set goals based on that.

 We are here to help societies thrive

In this text, I raised points that I believe are important steps forward in designing digital services that can help societies thrive. The points arose from our recent initiatives at Gofore: our Code of Ethics booklet, which guides us on “How to Be a Human at Gofore” [5]; and the business model we call the Good Growth. The model gives our clients tools to view designing digital business and artifacts more holistically and sustainably. It utilizes design for everyone practices that take societal and inclusive dimensions into account (more about Good Growth e.g. in our earlier post and Resetting the Role of Design by Anton Schubert [6] [7] ).

Overall, at Gofore we are motivated and in a pole position to work toward design practices that are increasingly holistic, inclusive, ethical, and take sustainability into account.

 

References

  1. Latour, B., 2007. Reassembling the social – An introduction to Actor-Network Theory. Oxford University Press.
  2. Friedman, B., Hendry, D., 2019. Value Sensitive Design. The MIT Press.
  3. Caro, R., 1975. Power Broker. Random House USA
  4. Bloomberg City Lab, 2017. Robert Moses and His Racist Parkway, Explained. Available at: https://www.bloomberg.com/news/articles/2017-07-09/robert-moses-and-his-racist-parkway-explained [Accessed 31.5.2021]
  5. Gofore, 2020. Code of Ethics. Available at: https://gofore.com/code-of-ethics/
  6. Schubert, A. 2020. Gofore. Good Growth – 3 Reasons Why. Available at: https://gofore.com/good-growth-3-reasons-why/
  7. Schubert, A. 2021. Gofore. Reseting the Role of Design. Available at: https://gofore.com/resetting-the-role-of-design/
Sami Vihavainen

Sami Vihavainen

Sami has over 15 years of experience in understanding and designing interactions between people and technology. He has worked in myriad of contexts and roles in both academic and business environments. Sami’s objective is to design technologies and services that increase people’s and societies’ wellbeing. He sees that through the increasing role of digitalization and AI in both everyday life and solving of global challenges, it is ever more important to take the society level goals, ethics and sustainability into account in design. At Gofore Sami works in the role of Principal Designer. Otherwise, he currently concentrates on learning piano, catching Pokemons, and planning post-pandemic life with his wife and two kids.

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What is communication? What it means to me might not have the same meaning for you. Do our values, culture, behaviour, emotions have some effect on our way of communicating and interacting? What is the role of spoken language and body language within communication and interaction?

I work as a project leader in IT projects. Often the role is called project manager, but leader describes the role better since projects and people in projects need to be lead not only managed. Leading a project includes managing the project tasks of course – but a big part of the job includes interaction with people.

Common understanding

To have a common understanding, here is how I understand these terms interaction and communication.

Interaction:

  • is being in contact with the environment and with other people.
  • is conscious or unconscious.
  • is being present.
  • is listening.
  • calls for emotional awareness.
  • includes communication.

As you can see, communication is part of interaction to me. There are two areas of communication, goal-oriented communication to other people and nonverbal communication.

Goal-oriented communication is words, both spoken and written, and it is conscious. Nonverbal communication (Nonverbal Communication and Body Language, 2020) is most often instinctive. It is formed by multiple ways like body language, tone of voice, the way we listen, how we touch and what is our space, and how we take it. Body language means for example gestures, body posture and movement, facial expressions, and eye contact. This means that communication is not just words but deeds.

Communication at work

I have experienced the importance of communication in my work. For example, the outcome of a root cause analysis is a piece of good evidence. Root cause analysis is often done if something has gone wrong in a project. This is an analysis to find out what was the real reason for what happened. We do this analysis to learn and to be able to prevent the same thing from happening next time and later in the future.

Based on my experience, approximately 80% of all mistakes in projects have happened because someone has thought or assumed something wrong. Therefore, I dare to claim that 80% of the root causes have been communication-related, lack of communication, or misleading communication. This is no surprise if we think of Wiio’s law, the law that describes it all about how difficult communication really is, it states that “Communication usually fails, except by accident” (Wiion lait – ja vähän muidenkin, 1978).

Easy to fix? Not at all. It might be if the machines were doing the communication, but because it is we human beings, it gets a bit more difficult. A human being is a complicated creature.

To make us communicate we need to be motivated to communicate.

To make us to be motivated to communicate we need to be dedicated to the work that needs communication.

To make us dedicated we need to understand what is in it for each of us. There needs to be trusted for letting us make the decisions and take responsibility. There needs to be an open and honest environment, so that we have psychological security, and the work needs to be consistent with our own values.

To make this all happen we need a lot of active positive interaction between people! We need to be present and focus, listen and receive all types of communication, also the nonverbal communication such as body language.

Communication at Gofore 🧡

I became Goforean beginning of March 2021, and I was more than interested to find out how things related to the topic are done here. What I have experienced is that people at Gofore know how to communicate and interact, and more than knowing they also do so <3. Here are some reasons why I think so.

I felt and still feel more than welcome. I had a nice surprise phone call on the Friday before starting, Turku office Lead Eero called me just to remind me that I will become a Goforean the following Monday and to wish me welcome! 😀

I feel that I am part of Gofore Crew (and many other different groups as well). During my first month I had the following events related to communication and interaction:

  • 6 onboarding meetings with different contents about the story of Gofore, our values, our mission, our strategy, our diversity, our culture, our code of ethics, expectations of Gofore Crew, well-being, Gofore handbook, daring, clubs, this list goes on.
  • 4 “How are you doing” phone calls.
  • 24 “Welcome to the crew”- messages from acquaintances and strangers
  • 10 Coffee and weekly encounters
  • 1 personal Introduction text with pictures written by me
  • 4 afterwork events:
  • Massage supported by Gofore
  • Online board game
  • Amos Rex: Egyptian brilliance, remote guidance
  • Remote cooking with colleagues and Harri Syrjänen
  • 16 Slack channels (picked out by me out of hundreds)

There are a lot of interesting Slack channels and conversations. The conversions are very open, and I feel that there is a lot of trust among the discussions, since people are asking questions, asking for help, sharing opinions, giving good tips, agreeing, disagreeing, and thinking together – communicating in a way that I have not seen before in work life.

I have almost forgotten the Covid-19 since I have felt that I am in the same room with people – people use videos during the online meetings, they are present, there is interaction, I am able to see them and their nonverbal communication! This means a lot to me, and I think is also one big reason for not feeling alone, when starting in a new company during a remote work situation.

Gofore is growing and this is also visible with the different company cultures that are present. I find it interesting to see how things are solved and how the culture is changing and growing to keep the Gofore values present. I just received the Gofore culture booklet in our old-fashioned mailbox with a chocolate bar that I will enjoy while reading the booklet.

My top list to remember about communication

  1. There is always interaction when there are two or more people involved.
  2. We all communicate, whether we want it or not. We should focus on what we communicate and how!
  3. Rule number one in project communication is “Never assume anything”.
  4. We shall make sure there is a common understanding about the topic under work.
  5. Listening to others is also a form of communication.
  6. Not saying anything is also communication.
  7. Communication and interaction are the keys to success.
  8. People at Gofore have good communication skills that are supported by the Gofore culture.

How do you understand communication and interaction? Do we share the same understanding of the subject in question? Would you like to hear more about my experience with project leadership, or experiences here at Gofore? I’m happy to communicate with you!

Marianne Rantanen

Marianne Rantanen

Marianne is an experienced Project Leader who has attained strong knowledge and skills through practice in over twenty years. One of her strengths is the ability to work and communicate with different people, in many different environments and corporate cultures. To be able to get people involved, motivate them, communicate openly and take their values into account are practices that over the years have turned out to be the key factors to achieve the desired results and goals.

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My name is Henri Ihalainen and I am working as a full-stack developer at Gofore. I do coding, infra, and architecture work but I also work a lot with customers when planning new features and systems. I like to work equally with code and people. I feel that working at Gofore as a consultant enables that to me.

Tell us about your career and study background?

I have always been interested in computers and technology. I started programming with Quick Basic when I was maybe ten years old and did that for a while but then it got forgotten. Later in high school, I was interested in computer networking which eventually led to studies at the Tampere University of Technology. I majored in Communication Protocols and Networks and Radio Network Planning but also had a minor in computer programming.

My programming career started when I got a thesis job at Nokia Siemens Networks working with network management systems. When I was doing my thesis, I started to feel that programming was my thing. I worked at NSN for a couple of years and then moved to Gofore in early 2014. At Gofore I’ve been working on various software projects in different roles from developer to the scrum master.

What makes Gofore a great company for you?

A side that Gofore has always been a company where I can develop myself, I feel it has been a very flexible employer in different life situations. I have small children and during my career, at Gofore I have been twice on parental leave for a longer period. Also, I have worked at 80% working time when children have started daycare. I have always felt that I have been supported by the company and colleagues in my choices.

When I started at Gofore the company had only 70 employees. Now that the company has grown ten times bigger, I feel that the people are still at the center and are treated equally.

What are the things you most likely tell your close circle about Gofore?

As my close circle knows what kind of a working place Gofore is, I might tell about things I’m working on (if not secret) that are interesting and may be visible to the public in some way.

What’s the best Gofore memory?

There are many good memories but the first things that came to my mind were family days at Särkäniemi and summer parties at Herrankukkaro. Also, many good memories are related to nice people that I have been working with during my years at Gofore.

What is your favorite internal Slack channel at Gofore?

Currently, I have two: #raksagerho where discussion is about renovations, building projects, etc. which I’m also interested in. Then there is #moneybags where people discuss the finance market, stocks, and economy in general.

What are the technologies and methods you mostly work with?

The programming languages that I have been working on most recently are Javascript and Typescript but before I used to work a lot with Java. My current project has a large stack of different languages and frameworks such as Scala, Clojure, C, Node.js, React, and Angular to mention a few. On the infrastructure side, I’m working with RabbitMQ and services running in AWS. I’m also interested in agile methodologies and estimation which I like to develop in my projects.

How does your typical day look like? What excites you most in your daily work?

I usually start my day before anyone else in the family wakes up and do the work that requires the most concentration in the morning. The rest of my day typically consists of few meetings with customers, Slack calls with colleagues, work planning, and of course some programming. I’m part of the recruitment circle so some days I have interviews. Sometimes I help our sales with tenders as a technical advisor and participate in our guild activities and other internal things. In my daily work, I feel the most exciting thing is to build great software together with my colleagues.

What would you like to do in the future at Gofore?

I want to focus more on software architecture and develop myself in that area. I hope I can take larger responsibility in projects and help to develop our company. Technology is still my number one interest and currently, I would like to improve my skills in functional programming.

What kind of digital world do you want to build with others?

I can identify with the Gofore mission of changing the world for to better. I would like to be involved in projects that have a positive impact on the environment and help society.

 

It’s often said that digitalisation has changed every part of human life – how we live, how we work and how we interact with the world around us. But when you think about it, digitalisation alone can’t change anything. Without people, it’s all just hardware and code. That is why we want you to get to know our people, Goforeans. Read Our Gofore stories! 🧡

Are you interested in job opportunities at Gofore, read more about us, and check out the open positions gofore.com/liityjoukkoon

Gofore Oyj

Gofore Oyj

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DevOps officer’s (b)log, stardate 202105.13

It has been truly challenging. Many months have passed since my last blog post Devops 101 – pt. 1: Journey to enlightenment. Writing the (b)log entry has proven to be much more challenging than expected, and this is the third time I write this almost from scratch. My current project has also taken most of my time, so writing this down had to be delayed again and again.

What could I say about silos without sinking into the bottomless swamp? I could state it shortly and just mention, that it is all about communication and transparency, or really go into the details and possibly bore my readers. Where is the neutral zone?

Looking at the past years, what I have seen, heard, and read, and thinking about what creates silos, there are multiple reasons. It might be a business decision. If the project is a multi-vendor project, each of them producing one component or maybe working as part of the team, business decisions may lead to knowledge being held back from the external members. On some level, this is natural in the world of corporations, but at the same time, it actively reduces transparency and can cause trust issues. “If we are holding back information X from the team Y, what are they hiding from us?”, one may think. I can understand withholding information on some level as a business decision, but at the same time, it does not help keep up the sense of trust to others.


The physical manifestation of a silo (though this one might be for wheat)

Behind hiding, knowledge can be fear of losing status, job, money, power, or having to be responsible for something. It may be abuse as well. If business partners hide relevant information and work behind each other’s backs, they may be abusing the relation to gain something from the other by not telling everything. If this kind of thing comes up someday to the other party, it can be very damaging to the relationship. “If you used our relationship and goodwill for your benefit while hiding information from us, why should we trust you?” The answer often is, “It is just business”, but it never is “just” business. It is never two faceless corporations cooperating, it is the employees, whether ordinary Joes or business managers, but it is always human beings working together and for them, trust is important. But more on trust some other time.

Something, something, something, separation of concerns. Something, something, something, devops.

While I fully support the idea of separation of concerns in software development, and in fact, it is my prime directive, implementing it over-zealously everywhere can lead to silos as well. If the team structure or organization structure is based completely on it, it may lead to having a separate team take care of security, releases, operation, development and so on. Code is just passed from one to another and there is very little communication and transparency between them. Concerns indeed have been then separated, but now there are silos.

Wisdom is to know how to use knowledge. It is a good thing to have leads for different subject matters since no one can know everything, but the work must be made visible between team members and different teams, there must be transparency so others are informed what is happening, what blockers there may be and what new features are being designed and implemented. That allows efficient cooperation early on when specialists can give feedback each other and possibly help remove the blockers.

There are other reasons as well for silos, and sadly, sometimes getting fully rid of at least some of them might not be possible. One of these situations is laws and regulations, which might require certain type of process or separation of responsibilities. While I do not have personal experience on these matters, they are something that might pop up when dealing with things like national security, military and finances. A dear colleague of mine also shared a story that budgeting could create silos, when different teams are not allowed to help each other because of budget reasons, even briefly.

The Silo Crusades

But even though silos are something to get rid of usually, hunting them down religiously can also lead to trouble. It is easy to see spies and enemies everywhere when one really tries to look for them. I have seen it resulting in attempts to force people out of their comfort zones, thinking that those zones are silos, but there is a key difference between being in a silo and being in a comfort zone, and that is the walls.

If there is a strict wall between people, then it is a silo, but if there is transparency, openness, a constant stream of information, and the possibility to move from one place to another, then it is a comfort zone. We all have them, some might be more specialized in back-end development, some are purely front-end developers, and so on. But if it is allowed and made possible for us to step outside of those roles, and participate in doing other things as well (and of course knowledge is spread by communicating), can we really talk about creating silos? From my point of view, no.

The Man, The Myth, The Legend, The Lord of Darkness

How could I then as a devops officer help the crew remove the silos? I already have mentioned communication and transparency as key features to this but there are so many moving parts. Size of the teams, amount of the teams, how people communicate and work, how people phrase things, cultures (e.g., organizational, team, national), the level of psychological safety, tools – oh, there are so many factors involved in this and there are things that cannot be forced on people.

I cannot force others to change their culture, but I can encourage them to communicate more and ask when they do not know something. I can organize demo sessions where everyone can voluntarily demonstrate what they have done so far and how something works. I can drive for faster and much more open communication methods such as Slack channels instead of email discussions.

Having one source of truth is not something to forget either. Multiple wikis or places for documentation just leads to confusion and increases memory load. Phrasing also matters. It can be very discouraging if the other side in a conversation uses sarcasm, or weaponized form of advocatus diaboli argument. Devil’s advocate is easy to weaponize into something that does not really feel like something intended to drive the discussion further. It may be intentional or unintentional, making it dangerous to use and in my books an anti-pattern to be avoided.


The Devil, (Public domain)

If we consider the following discussion:

*Developer has suggested improvements in the architecture and payback of technical debt to make the development work more fluent and safer in terms of deployment*

Manager/PO/TPO: “If I play devil’s advocate for a while, and take the role of the end-customer. Why should I as the end-customer care if the development work is easier or more ‘fun’ to the developers, what do I get out of it? What is the return-on-investment?”, says the product owner.

This argument feels confrontational, doesn’t it? There is the difference of power, one being in a decision-making role and the other being an “ordinary worker”. The argument dismisses the initial reasoning done by the developer and instead suggests that only the return-on-investment matters, which can be difficult or even impossible to calculate or estimate in certain cases. It may well be a valid point, that to someone the ROI is the only thing that matters, but this does show that the arguer (in this case the product owner) does not have the skill or will to cooperate and help combine the initial argument to what is needed to convince the other parties that ultimately pay the bills, moving all the responsibility to the developer. This corrodes the sense of psychological safety, the feeling that developers matter, reduces conversation, and instead increases frustration leading to cynicism. All of this increases other risks such as burnout and losing the employee to some other company that cares about people’s wellbeing making it anti-devops.

So, in the end, the enemies of silos are constructive discussions, a good amount of quality communication, and transparency. With the help of them, we can create better quality software and faster, without burning out ourselves. Of course, there are other factors that must be taken into account, but at least now we have a good basis to build upon.

Computer, end devops officer’s (b)log and save.

akimakinen

Aki Mäkinen

Aki is a versatile software engineer and a devops philosopher. He is passionate about bringing a better and deeper understanding of devops to clients and colleagues. At Gofore he is developing and improving devops offering and material. On-off hours he is a gamer nerd and a developer of small open-source tools and libraries.

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What is strategy consulting?

I’ve been highly interested in strategy processes for a long time. My latest strategy-related post was Teal 2.0, where I simplified the relationship between organization function and structure.

While new strategy models are constantly born on top of the old ones, strategy consulting is a never-ending business. New strategies are mostly built on top of old theories. Usually, new business ideas fit into existing strategy frameworks. Therefore, it is useful to study the strategy consulting scene bottom-up. Still, one may tell endless war stories of winning strategies, but history doesn’t repeat itself.

What is strategy

Strategy means a higher-level plan. What is the mission, direction, and means to get there? Most of the bestselling business writers emphasize the meaning of strategy. Having a clear understanding of the purpose motivates and aligns actions. In reverse, people become miserable when operating without a clear meaning, direction, and focus. The strategy gives long-term, higher goals that motivate.

Even a good strategy needs and excellent execution; management and leadership. But if you have a lousy strategy, not even management and leadership help.

Overall, strategies are not about war or winning. Strategies are born to solve topical challenges. Strategy is about improving the situation in the long run. Strategy is about being efficient, smart, and in balance.

History

Even while talking about the history of business strategy one must mention that “strategos” meant a leader of an army in ancient Greek and the oldest strategy book being Art of War from Sun Tsu. Then we can move to the point.

Taylorism was born around 1911 when Taylor released his book The Principles of Scientific Management, which was the beginning of mass production. Reorganization of the production process through the assembly line, standardization, and the mass market is also called Fordism.

The so-called business strategy was born in the 1950s when corporations started growing after WW2. Ideas of customer centricity and strategic planning were driven by Drucker, Selznick, and Chandler. Ansoff started talking about market penetration and created his own Ansoff Matrix. In the 1980s Boston Consulting Group came up with the concept of portfolio theory and business units. Porter presented three generic strategies of cost, differentiation, and focus around the 1980s. Also, Porter’s ideas of five competitive forces made strategy work more analytical. Hamel and Prahalad presented the idea of core competencies in 1996. Kotter came out with his Change Model in 1995. Mintzberg brought different views into strategy consulting also bringing engagement, culture, organization lifecycle, and continuous learning into the discussion. Schwartz introduced scenario planning in 1991, which Risto Siilasmaa talked about highly in his book Transforming Nokia. Blue Ocean Strategy presented 2004 an idea of innovation being the strongest strategy. Viguerie, Smit, and Baghai explored the growth of large companies in their book The Granularity of Growth in 2008 and stated and the best way for them to grow or change direction is through mergers and acquisitions. In the Theory of Strategy from 2010, all the strategies are categorized under four factors.

Strategy Process – 3 Views

Strategy is classically viewed as a waterfall process: decide vision, set mission, choose a strategy, execute and measure. Based on the strategy lenses, we can argue if strategy work even is a process. Or just a collection of misc tasks. Still using a regular strategy process organization will run an annual health diagnostic on itself. And this makes sense. A modern strategy work can be seen to circle around three overlapping areas as presented by Johnson and Scholes in Exploring Corporate Strategy:

  • Analysis can be done from numerous different standpoints, but the aim is to figure out how we are doing. For example, the SWOT tool is a concrete example of analysis.
  • Options creation and choosing to focus on a certain one. What creates the competitive advantage? Here we are talking about the three generic strategies.
  • Implementation of changes by motivating, engaging, and aligning people through communication, training, and follow-ups. Here we can use for example OKR as a tool.

However, again there are many concepts that overlap with all the above-mentioned areas. Lean covers all the three stages being an ideology and Balanced Scorecard overlaps with Options and Implementation. Or our own Gofore Spark framework, which covers all the aspects from strategic analysis and business renewal to maintenance and constant improvement.

Strategy Tools

Combining different strategy frameworks offers different viewpoints on the situation. Basically, strategy may have two targets:

  • Optimize. Aim to be better and more efficient, by optimizing the system.
  • Innovate. Aim to create and invent something different. Seek for a less competed business.

And strategy can be focused on:

  • Internal processes and resources. This view focuses on improving internal resources and external networks.
  • External view of industrial economics, where the external environment is being analyzed and reacted on.

Combining these four aspects gives us the classic four-table, which emphasizes the fact that you cannot serve all the standpoints at once; When you focus on optimization, you loose innovation. When you look inside, you loose outside view. Strategy work is always about making these decisions.


Picture: Four-table, which lists different aspects of strategy work and tools for these areas.

 

Timing is everything

Strategy work is always traveling in the dark. If the business opportunities would be loud and clear, everyone would be reaching for them. In highly competitive markets everyone is pursuing the same goals.

Strategy is also about timing. An opportunity may unfold itself at any moment; Innovation, new market, megatrend, the possibility for acquisition. Therefore, strategic thinking should be a continuous process that empowers everyone in the organization.

While strategy execution is about implementing the chosen options, the organization must also be able to replace its strategy at any moment. The biggest losses are not done while choosing the strategy but by sticking with the same strategy for too long. The COVID-19 was a brutal lesson on a sudden, global change. Dozens of similar megatrends are forecasted to be possible to happen. Still, nobody can predict them.

It is also good to remember that strategy work is more than just facts and rational thinking. Fashion clothes or SUV cars do not make sense and still, they are a huge business.

Strategy work is basically really simple

Consulting firms have their own theories and processes on how to create a strategy. Still, strategy work is basically really simple. Keep asking regularly these three main questions:

  1. Who is the customer? Remember to focus. The answer usually reveals itself when looking into the strengths and weaknesses of your own organization.
  2. What is the customer need you are solving? The better you are able to limit the problem, the better. The more painful the problem, the better.
  3. How you are solving the customer need? Dare to try. Usually, you cannot tell beforehand how your solution will work. Something that works in the USA may not work in the EU.

Check out also short video of corporate strategy and how Gofore can be analyzed from a strategic perspective.

Jari Hietaniemi

Jari Hietaniemi

Jari Hietaniemi is an enthusiastic digitalization consultant. He specialises in complex and vast software projects. His philosophy is based on thinking that a consultant must know technology, architecture, project management, quality assurance, human resources, coaching and sales. His versatile experience and constant quest for improvement help to finish projects successfully and to bring new drive into client organizations.

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Where is Europe in comparison to Norway in electromobility?

Future exists for electric cars. In Norway, fuel cars are already a thing of the past since the most sold cars are already full-electric ones and the charging infrastructure is in good order. I had a call with my friend and colleague Nina Pavón who lives up in Trondheim, Norway, and works as an investor relations lead at Gofore. As said, Norway is currently estimated to be 5–10 years ahead of the rest of Europe in the electric vehicle (“EV”) market. But what does this mean in practice?

According to Nina, a Tesla driver herself says that choosing an electric car was an easy decision in Norway, the benefits are just too good. This means for instance no road tolls, no car tax, and cheap energy. One of the biggest concerns for novices is obviously charging – how long does it take, where to charge, how do the chargers’ work. In Nina’s case, charging has been well integrated into normal, day-to-day living. This means leaving the car to charge while her son is at football practice, or while shopping for groceries. Chargers are everywhere, and there are many of them. For example, there are fields with 15-20 fast charging points or Tesla superchargers where you always can get your car sufficiently charged in 30 minutes. Many people also charge their cars at home, so the charging happens during the night. The question of range anxiety (in Norwegian: “Rekkeviddeangst”) and other doubts have already been eliminated in Norway (and they do have colder winters than we do in Central-Europe), electric cars are the de facto choice. This is also backed by the numbers because more than 80 % of all cars sold are currently either battery electric vehicles (“BEV”) or plug-in hybrid vehicles (“PHEV”). But how about the rest of us here in Europe, where are we on this? Here are five things you should know:

1. The market is still in an immature phase

Regarding the electromobility market in Europe, the hype is stronger than reality. This goes at least for my bubble. The total amount of electric cars (hybrid and full-electric) in circulation at the end of 2020 was around 1,5% of the total fleet. Naturally, with these kinds of numbers, it is still exceedingly difficult for different market players to make much profit. This also is a chicken-and-egg problem where for example a lot more charging infrastructure is needed to convince people to change to EVs. The other problem also lies in the perceived pricing. Most electric cars still feel economically out of reach for the masses even though the total cost of ownership of an electric car is lower than a traditional car.

However, being active in this market phase is crucial. Early movers, especially with a customer experience and brand focus, have better possibilities to capture more market share. From a market life cycle model perspective, it is quite easy to see however that we are still in a development phase, but about to enter the growth phase. Giants in the automotive industry are now awake as for example Volkswagen has announced its plans for electromobility with EUR 50 billion investments.

Image 1. Life cycle – adapted from Whittington, Scholes et al. Image 1. Life cycle - adapted from Whittington, Scholes et al.
Image 1. Life cycle – adapted from Whittington, Scholes, et al.

2. The growth is strong and is getting stronger

Even though the adoption level of EVs is still quite low, more importantly as an indicator, there is extraordinarily robust growth on several fronts. In the field of electromobility, a key thing is of course the amount of EVs sold, which in Europe grew by 137% compared to the previous year but still totaled “merely” EUR 1.4 million. What is however interesting is that for instance in Germany the number of electric vehicles tripled in the month of February compared to last year. Regarding the cars, it is obvious that there are many new models that are hitting various kinds of sweet spots for the consumers. Also, the technologies are evolving, for example, the capacity of the batteries are increasing steadily.

Another piece of the puzzle is the public charging infrastructure which has during the last few years grown around 35% per year in Europe. The growth rate around home chargers can be assumed to follow this same pattern. However, this pace will not be enough, and we can also expect the amount of charging stations to increase rapidly. Another thing to consider is the increase in quality and speed of the charging with companies competing over. At least technically. The truth however is that there are still too many slow 22kW chargers out there.

The three main blockers for EV adoption are purchasing price, driving range, and charging infrastructure. The growth is ensuring that these blockers are now being removed very rapidly.

3. The user experience needs development

Like in many other fields there is a lot of variation in the user experiences around e-mobility. Even though some leading manufacturers like Tesla can provide top-notch user experiences in their own charging networks, the chance of finding a non-functioning charger can still be high, or that the charging speed does not fit the user’s current use case. There is also lots of lack of interoperability in the charging standards and one needs to have a stack of different customer cards for the different operators and e.g., contactless card payment is not possible. In my view, this is because many of the parties in the field are still maturing and few end-to-end solutions designed with the end-users in mind do not yet exist. Tesla might be the expectation here, but they are not perfect either. However, we have seen that many other companies, especially those that have tight customer dialogue, are rapidly improving.

Another interesting aspect about the user experience is definitive that it works also the other way around. With this, I mean that companies need to provide these services to their customers in order to provide a holistic user experience. For example, customers with electric cars will prioritize the supermarket or restaurant with a charging possibility available. For more information, we were featured in an article about the customer journey in charging stations.

4. There are still a lot of misconceptions and biases

A recent survey stated that more than half of respondents in the Lower-Saxony area would not be willing to buy an electric car as their next car. For example, 57% of the respondents doubted the environmental friendliness of electric vehicles which can be considered a quite high number. There is no question that electric cars would not be more environmentally friendly than other drive trains. This has been stated in multiple studies.

The other reason included for example the classical driving range issue. It is of course true that few electric cars can reach the same ranges as internal combustion engine cars, but that is the wrong place to compare. A better comparison is how much one needs to drive. According to European statistics, the average daily drive is less than 40 kilometers (pre-covid numbers) and long-distance driving is unusual. EVs are more than good enough in handling the daily needs since in many cases the charging will take place at home or in the context of some other activity like shopping. Many more misconceptions are existing, for example, that the battery will depreciate like in a cell phone and needs to be replaced every two years. The news climate also tends to be such where negative headlines get more clicks. We need to keep on talking about these topics to relentlessly educate and train the market. Not least ourselves.

5. New business models are being unlocked

For me as a professional living and breathing digital transformation, the most exciting thing is the software side and what that is currently unlocking around e-mobility business models. This extends for example to the billing of electricity where we are seeing some variations in form of time-based-, kWh based-, hybrid- or even honey-pot pricing where the energy can even be free or deducted when bundled with other services like in the monthly fee of the car itself or as a part of another service provider. We do not know which pricing model will win the game or will exist at the same time depending on the use case at hand or even customer preferences and needs. Much business model testing is still needed.

The cars themselves are getting new capabilities to change the business models. For example, function-based pricing is something quite exciting. This means that the customer can pay for certain functions such as speed or autonomous-driving features. For example, Audi is already a front-runner with their “on-demand” capabilities. There is still room for a lot of new innovations, and those will be achieved mostly by better software solutions.

Where are we?

As Nina’s experiences showcase, and as the other presented evidence suggests, Norway is leading the way in the EV market. Many of the things we are struggling with, in especially central Europe, are already solved there. What is good is that we can learn quite much about how the market will evolve and how the behavior of people will evolve. Electric mobility will be the new normal and a way of life. The journey has just started, but we are on our way! What are your thoughts on this? Have you tried an electric car already? 

Image 2. The s-curve of innovation.

Image 2. The s-curve of innovation.  

Are you interested in this topic? Read also our Case Virta: Accelerating the switch to electric cars

Karl Nyman

Karl Nyman

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