An in-depth understanding of the users’ needs has been guiding our design work for years. The expert help and special expertise we received from Gofore has been very valuable throughout the design process as well as the design of interactive and visual elements.

Mikael Molander

Product Manager, ABB Grid Automation Products

Focusing on understanding the user

The primary offering of ABB includes automated power supply systems to meet the needs of power plants and industry as well as infrastructure and logistics. Together, ABB and Gofore have been developing the usability of the MicroSCADA Pro automation system for several years. When the cooperation started, it was decided that the user and the user’s needs would be at the core of the entire operation.

Persona-based design as the cornerstone of design

The cooperation kicked off with research into the needs and expectations of employees in the target group. Extensive user interviews were conducted to ensure excellent functionality. The research was used to create personas that depicted the users of the system, which were then utilised in the design of the user interface.

The director and the shift manager of the factory will use the system in different situations and for different purposes: that is why their user interfaces will be different. The information architecture of the user interface was updated during the project, and in addition, its interactive functionalities and visuals were redesigned based on feedback.

A control system for the control room, the harbour and the art museum

The MicroSCADA Pro system offers ABB customers an easy-to-use user interface that is compatible with most devices for control room operators in power plants, for example. “The system is flexible enough to adapt to foreseeable user needs and expectations,” says Senior
UX Designer Miika Mikkola from Gofore.

The same system is in use both at the Vuosaari Harbour distribution of energy and remote control and the lighting control of the Museum of Contemporary Art Kiasma.

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More on Gofore’s casting-based design method

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Video on the MicroSCADA Pro tool by ABB

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Tatu Hautala

Tatu Hautala

Business Manager

+358 50 384 6895

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