Gofore is an international digital transformation consultancy with Finnish roots. We employ nearly 1,500 experts across 18 locations in Finland, Germany, Austria, Spain, and Estonia. With our technology and business expertise, we work for functional, secure and equal services for the digital society and sustainable solutions for the intelligent industry. Our diverse group of professionals share a pioneering ambition to create a more humane and responsible digital world. Our values guide our business: Gofore is a great workplace that thrives on customer success. In 2024, our net sales amounted to EUR 186,2 million. Gofore Plc’s share is listed on the Nasdaq Helsinki Ltd. in Finland. Our vision is to be the most significant digital transformation consultancy in Europe.
You can find more information about Gofore as a employer from Join the Crew and Culture pages.
Are you an experienced leader in customer project management? Now you have a unique opportunity to join Gofore’s team of top professionals and make an impact as a trailblazer in the industry!
At Gofore, we believe success stems from meaningful challenges and a desire to grow together. Now is your chance to join us in pursuing our ambitious growth goals. We are looking for professionals in sales, account management, and customer delivery who want to grow, succeed, and make an impact — on both our customers’ success and Gofore’s future.
In the Digital Government business area, we build a humane and functional digital society in collaboration with governmental, municipal, and other public sector organizations. Our clients include the Digital and Population Data Services Agency, the City of Helsinki, the Finnish Transport and Communications Agency (Traficom), the Finnish Tax Administration, and Yle.
As the Head of Delivery, you will be responsible for ensuring the smooth and profitable delivery of our services, from the sales phase through the entire customer journey. You will ensure that projects transition seamlessly from sales to delivery, and that every project has sufficient delivery capacity and adheres to agreed processes and delivery models. You will support experts in their roles, contribute to high customer satisfaction, and assist team members in identifying customer needs and ensuring the continuity of client relationships.
This is a new role in our revamped organization, offering you a unique opportunity to shape Gofore’s growth story, develop new capabilities and operating models, and achieve success together with our clients.
What we offer you:
- A customer segment that forms a significant part of our revenue.
- Opportunities for professional growth: our broad range of services spans digital transformation advisory, software development, and quality assurance.
- A team where we help each other succeed and understand that work is just one part of life.
- A work environment and culture recognized among the best in Finland and Europe.
- Gofore’s own collective agreement.
- Flexibility to allocate employment benefits to activities such as sports, culture, public transport, health services, or even massages based on your preferences.
- Your choice of work tools and flexibility in work hours and location.
- The opportunity to become a Gofore owner through our Crew Share stock savings program.
What we expect from you:
- A consulting and customer-oriented mindset — you understand the nature of consulting work and are genuinely interested in customers, their industries, and markets. You work diligently to help your customers succeed.
- Experience with various customer engagement delivery models and drafting different delivery contracts.
- Proven ability to drive change — you have successfully built, developed, and implemented new processes before.
- Industry experience in public sector digitalization.
- Expertise in managing large-scale operations. You have previous experience in roles such as service delivery, team lead, or project manager.
- A results-driven approach, with strong problem-solving and pressure management skills, as well as proven sales expertise.
- Excellent communication skills: you can communicate diplomatically and foster constructive collaboration.
- Fluency in both spoken and written Finnish and English.
- Willingness to travel to the Helsinki metropolitan area and occasionally elsewhere in Finland where our customers are located.
Salary
Your base monthly salary will range from €5,000–€7,000, depending on your previous experience and skills. In addition to the monthly salary, we offer a reward system that includes an incentive based on jointly achieved results.
Recruitment Process
Submit your free-form application through the form below by February 9, 2025. Please include a separate CV or a link to a comprehensive LinkedIn profile. For more information about the position, contact your future colleague, Head of Delivery Minna Kytölä, at minna.kytola@gofore.com or +358 40 172 1547 (available on January 27, 29, and 31 from 10:00–11:00). Please note that we only process applications submitted through the provided form.
If your recruitment process progresses, you will first meet with Head of Delivery Minna Kytölä and Recruitment Business Partner Satu Matinlauri.
We recognise and understand neurodiversity, and are willing to adapt our recruitment process based on your needs.
