TalousEki is a digital assistant and chatbot that mines financial information using artificial intelligence, developed together by Gofore and the municipality of Laukaa. It expands the staff’s financial skills and takes the municipality further towards digitalisation and knowledge-based management. The system, based on open source code, is freely available to other municipalities as well.
“A couple of years ago, we started to develop our internal processes with an open mind with Gofore. After just a few brainstorming sessions, we had a vision that offers a range of innovative solutions to the municipality,” says Eero Raittila, the director of finance and human resources of the municipality of Laukaa.
The underlying driver was a desire to develop financial expertise as comprehensively as possible and to make a shift towards knowledge-based management. This crystallised into an idea of a digital assistant for financial administration, helping management in charge of a number of issues.
Municipal decision-makers should have quick and easy access to the basic information about the municipality’s financial situation and the full support of financial administration professionals in difficult situations. We saw right away that the digital assistant can enable both.
They used this as a basis to submit a funding application to the incentive scheme for the digitalisation of municipalities. The application was successful, and now the TalousEki chatbot is already in test use.
“I still find it amazing that after just a few meetings, we not only had a vision but also a good idea about the costs, timetable and project rhythm. This wouldn’t have been possible without Gofore’s expertise in AI solutions in the public sector.” Raittila says.