Skilled project management forms the foundation of any project. When change management is also taken into account, it ensures that the new operating model does not remain merely a plan but genuinely becomes part of daily work.
According to studies, as many as 60–70% of projects fail if the focus is solely on technical implementation. Change management helps ensure that people understand the significance of the change, commit to it, and know how to operate in new ways. This is what ultimately determines how well the project’s benefits are realised in practice.
When change is designed from a people-centred perspective, the impact of the project extends far beyond implementation. Successful change is visible in day-to-day work and in the customer experience.
Benefits of combined project and change management
- Clarity of goals and stronger commitment: The project’s objectives are clearly defined and openly discussed.
- Change reaches the right groups: We identify who within the organisation needs support in shifting mindsets and ways of working, and involve them from the outset.
- Technology and people progress together: Technical design and implementation continue, while the target groups of the change receive attention and support.
- Change management is part of the plan: The human side of the change is included in the project plan and risk management, reducing uncertainty and increasing the likelihood of success.
- Benefits are realised and monitored: The project’s goals and deliverables are documented, scheduled, and tracked. The project is steered using data.
- Commitment grows and the customer experience improves: People know what is coming, why it is happening, and how it affects them. This increases commitment and ultimately enhances the customer experience.
