Can a large-scale public sector digital service be delivered on mobile with high quality and a user-centric approach? Through effective and agile collaboration between Kela’s Kanta Services and Gofore, a high-quality service was made available to citizens within a tight schedule. OmaKanta is a nationally significant digital health and social care service, through which each of us can review doctors’ notes, renew prescriptions, and track test results. Previously, the service was only accessible via a web browser.
“In OmaKanta, information follows the individual regardless of whether they visit a health centre, occupational healthcare, or both. We wanted to make this widely used service easier, faster, and smoother to use,” says Nessa Mehrabipour-Hyttinen, Development Specialist at Kela.
The goal was to make OmaKanta more accessible to citizens, especially on mobile devices, which almost everyone has. At the same time, usability was improved by introducing new features such as biometric authentication and notifications for events like new laboratory results or renewed prescriptions.
The OmaKanta app is Kela’s first mobile application.