Attractive services for demanding users

In the digital age, services will be constantly reinvented. It’s the user who asseses a service’s value, and a service is valuable to a user when it feels good. Attractive services generate new business.

Digital change means both continuous technical development and designing new kinds of user- and business-oriented services. We offer leading service design that creates first-class service experiences, and business-oriented planning.

Our approach to design is based on an in-depth understanding of these key aspects –  users’ needs, the technical architecture, and the business’ requirements.

  • Gaining customer insight and integrating it as part of service development

  • An in-depth understanding of the customer is the foundation of sustainable business.
  • Service concepts and validation

  • Innovations are made together with the users.
  • Developing services from the customer value point of view

  • The best services are born when customer and expert knowledge are combined.
  • Service design

  • Choices are made to benefit users.

Ville Tuominen

+358 50 365 5102

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