Continuity & life-cycle services
Keeping your business-critical systems running
Effective system management is about more than simply keeping technology up to date. It is about ensuring business continuity and maximising the value your systems deliver.
We ensure your IT systems remain reliable and secure. Gofore’s continuity services bring together maintenance, support, service management and continuous improvement into a single, integrated service, ensuring your systems perform as intended throughout their optimised lifecycle.
Continuity and life-cycle services
We specialise in delivering high-quality managed services for tailored IT systems, where efficiency, smooth operations and predictability are essential. Our service model combines repeatable processes, proven delivery methods and the flexibility to adapt to each customer’s specific requirements.
Our services range from managing individual applications to comprehensive application and system portfolios, combining cloud operations, infrastructure management and service management. Where required, we complement these services with continuous enhancement, modernisation and structured service transitions.
Everything we do is built on transparency, trust and a shared commitment to continuous improvement. Our quality is demonstrated in everyday delivery: we consistently achieve 99% of our service level targets, and our customers continue to rate our collaboration at an outstanding 4.9/5 year after year.
Our continuity and lifecycle management services
Service and quality management
High-quality service management provides greater visibility into, and understanding of, the health and performance of your systems.
- Systems lifecycle management and proactive maintenance
- Ensuring compliance with changing legislation and regulatory or business requirements
- Controlled change execution and risk mitigation
- Holistic quality management and continuous improvement of service production
Maintenance and further development
We keep your systems reliable and resilient in the face of constantly evolving technology requirements.
- Keeping technical development and cyber security up to date
- Licence and certificate management, together with maintenance of technical documentation
- Minor enhancements and implementation of change requests
- System monitoring and design of systems recovery and development practices
Support & standby services
Centralised support, monitoring and standby services ensure the right specialists are available whenever they are needed.
- Centralised service desk and scalable support readiness
- On-call cloud and system specialists
- ITIL-aligned service processes and customised SLA objectives
- 24/7 incident response and on-call support
- Incident management and resolution
Modernisation & systems takeover
Protect your competitive advantage by modernising your systems in a controlled and purposeful way.
- Managed system takeovers with secured production availability & continuity
- Lifecycle planning to maximise long-term business value
- Analysis and resolving of performance bottlenecks, change of use evaluations
- Implementation of continuous integration and continuous delivery
- Cloud adoption, together with cost and resource optimisation