In order to improve customer experience and strengthen its position as one of the best airports in Europe, Finavia carried out the biggest development programme in Helsinki airport’s history during 2013-2023. The massive endeavour affected various stakeholders from airlines, partners to employees. To ensure smooth operation throughout the change, Finavia wanted to engage people through continuous feedback.
The project was implemented using an alliance partner model. In this type of model, the alliance parties are jointly responsible for planning and executing the work. The alliance parties agreed from the start that they wanted to create measurable separate models that helps to keep track of the projects work atmosphere and construction site’s impact to the airport area.