Hiab maintains its industry leader status with the help of digital services

Hiab aims to improve the customer experience throughout the entire life cycle of its load handling equipment. High-quality digital services have become increasingly important, and Hiab wants to utilise these services to stand out from the competition and maintain its position as the industry leader.

“We are constantly thinking of ways to utilise digital services to serve our customers better and support them more proactively. Ideally, our customers will be more satisfied and committed, which will increase our turnover, strengthen our competitiveness and positively impact our future equipment sales”, says Maria Lindroos, Vice President, Product Management and Digital Services at Hiab.

However, companies should not take the digital leap alone. Hiab believes that the leap should be taken with an experienced and diverse partner who can help expand their digital portfolio and provide expertise in the latest technologies while also improving the capabilities of Hiab’s own team.

INFORMATION SECURITY CONSULTING AND THREAT MODELLING supported the mobile application development. The information security consulting addressed the technical implementation of the application and identified its potential vulnerabilities and security issues. Threat modelling was carried out as a workshop project, during which Hiab’s practices were assessed with regard to data security.

“Data leaks can be devastating for companies. Thankfully, these projects gave us the peace of mind to release the application to the market. We gained plenty of useful insights from threat modelling for our future operations, and the final report on our information security status and recommended actions was really well done”, says Janne Koski, the head of Hiab’s software development team.

QUALITY ASSURANCE ASSESSMENT was used to draw a roadmap for Hiab to ensure the quality of its digital services. The project consisted of several interviews and other data collection methods. The data was then used to create an overall picture of the maturity stage of Hiab’s quality assurance. The final report highlighted issues that should be taken into account in the company’s culture and software development, among other areas.

“We were surprised at how quickly Gofore was able to form a comprehensive picture of our organisation and how we operate. Their experience, background and knowledge were evident. The scope of their recommended actions was also much more extensive than we had anticipated”, says Maria Lindroos, and continues:

“Gofore has been very responsive to our needs right from the start. We go over our organisation’s challenges and the areas we would like to work, and then we discuss our next steps. Our co-operation has always been very professional from the planning and structuring of projects to transparency.