Laboratory’s care chains developed into agile ecosystem

Fimlab’s agile service is based on an extensive digital ecosystem. The enterprise architecture guiding its development was built in collaboration with Gofore.

Fimlab uses digital services to enable the expansion and development of laboratory operations on the customer’s terms.

“Our operations have been continuously expanding. Each reform project affects not only our employees, but also the healthcare of more than one million Finns. Things must be done agilely, as customers’ needs evolve all the time, but also sustainably and safely,” says Esa Kärkäs, Director of Development at Fimlab, who is responsible for business development and information systems.

Digital services focus on the customer’s entire care chain, from ordering to analysing samples and forwarding the results.

“In the face of continuous change, we need to develop comprehensive laboratory services in support of care chains. An enterprise architecture, which develops and adapts as our operations evolve, was built five years ago with Gofore, as a basis for digitalisation and our care-chain approach.”

Agility is enabled by very close cooperation with suppliers, as well as an enterprise architecture. Fimlab’s partner ecosystem must provide all stakeholders with the benefits derived from data.

“A laboratory must be capable of integration with the care chains of several hospital districts, municipalities, cities and end-users. Due to the many partners involved, cooperation within the ecosystem requires both versatile expertise and commitment to joint goals,” says Teemu Ala-Hynnilä of Gofore, who is responsible for collaboration with Fimlab.

Creating a clear common goal for all is a key issue in a multi-supplier model.

“We are all heading in a clear direction. Gofore has helped us to develop our partner management and direct our system development. I think that we have built an excellent partner network.”

Kärkäs appreciates the positive mindset and impressive expertise of Gofore’s team.

“They are expert and agile sparring partners — it’s a joy to brainstorm and achieve things alongside them. We highly value our collaboration with Gofore. They provide us with both software developers and project managers as needed.”