VR FleetCare is deploying a new ERP system and new operating models in a people-oriented way throughout its 1,000-person organization in a phased manner. In the program, it was recognised from the beginning that the focus is on the changes of the way people work, which the new IT system and user interfaces are supporting.
“Everyone learns how to use the IT system but more decisive is how operating models, roles, and attitudes change”, says Program Director Sirpa Creutz.
The program wanted to ensure that people understand how and why they need to act in a new way but also build positivity towards the change. People leader’s role was crucial in ensuring successful change implementation. Additionally, there were persons from different groups involved in training and supporting their peers.
Representatives of different user groups have been strongly involved in the change already during the implementation, to ensure local support after the project in the use phase and to support continuous improvement. FleetCare’s supply chain Business Director Ilari Laakso says that regular communication and involvement helped people with the change.