Traditional software development has continuously become more agile with the adoption of Agile methodologies, DevOps, and artificial intelligence. Many organizations focus on refining their production or development functions into highly efficient units that can rapidly adapt to evolving requirements and new technologies. However, at the same time, business functions often remain disconnected from this development.
At the core of a successful business is seamless collaboration between business and development. To enhance this cooperation, BizDevOps was introduced—an approach that integrates business, software development, and IT operations into a single collaborative entity.
BizDevOps is not just a technical process; it transforms the way an entire organization operates. Traditionally, development teams have focused on delivering code, operations teams on maintaining system stability, and business teams on setting goals without necessarily integrating technology into their strategy. BizDevOps breaks down these silos, creating a continuous collaboration model where all stakeholders actively participate in the development process.
Can AI be leveraged to eliminate unnecessary silos? Gartner predicts that by 2025, AI agents (Agentic AI) will become a crucial tool in business operations, meaning that AI will evolve from a mere tool to an active part of business processes and development.
What is BizDevOps?
BizDevOps helps integrate business (Biz), software development (Dev), and IT operations (Ops) into a unified operational model. It extends the traditional DevOps approach, which focused on collaboration between development and operations, by bringing business teams into the development process from the outset.
Too often, companies refine their software development processes to near perfection, but the business processes related to them are overlooked. This results in a highly efficient machine running at only half its potential. Business cannot function as an isolated entity—it must be seamlessly integrated into everything else to ensure that the machine operates at full capacity.
Why should businesses adopt BizDevOps?
Gartner has highlighted BizDevOps as one of the most critical software development trends because it aligns with the demands of digital transformation and agility. According to Gartner, companies that implement BizDevOps better align technology investments with business strategy and achieve measurable value more quickly.
Adopting BizDevOps can lead to the following benefits:
- Improved customer focus – Tight collaboration between business and development ensures that software development meets real customer needs.
- Faster market responsiveness – BizDevOps enables continuous optimization and faster decision-making.
- More innovation, less resource waste – When business and development are aligned, unnecessary development work is minimized.
- Higher automation levels – Automation and AI can enhance both the development process and operational efficiency.
Furthermore, Gartner suggests that leveraging Agentic AI will further strengthen the BizDevOps model. This means that in the future, AI could act as an independent entity that optimizes development processes, suggests improvements, and even makes decisions on behalf of development and business teams.
“By 2025, AI agents (Agentic AI) will be a critical part of business processes and software development.” – Gartner
Breaking Down Silos with AI
AI is already widely utilized in business and development, but primarily as a support tool for individual employees to enhance their work.
According to Gartner, this is expected to change by 2025. The firm predicts that AI agents—Agentic AI—will take on a greater role in various business and development processes. This would shift AI’s function from an assistant to an autonomous entity capable of making decisions, executing tasks, and even optimizing processes without constant supervision.
How can AI eliminate silos between business and development?
AI-powered tools and autonomous AI agents align perfectly with BizDevOps principles by reducing manual work and accelerating decision-making. AI agents can break down barriers between business and development, facilitating information flow, analyzing business impact, and optimizing development pipelines in real-time.
Imagine a scenario where AI-Agent analyzes user data and identifies that certain application features are underutilized. It then suggests improvements to the business team and directly creates technical tasks for the development team, considering both business goals and technological requirements.
This kind of AI-driven approach reduces unnecessary work, accelerates innovation, and makes software development more strategic.
The rapid advancement of AI is transforming operations how business and software are developed
BizDevOps and Agentic AI together create a model where development is no longer just about technical implementation but a real-time optimized, business-driven, and highly automated process.
Organizations that embrace these tools not only improve their software development processes but also ensure that technology investments directly support business goals. More agile development, better customer insights, and AI-assisted decision-making can provide significant competitive advantages in the future market.
The synergy between BizDevOps and AI represents a strategic advantage for organizations aiming to thrive in a competitive landscape. By aligning business objectives with development and operational processes, and enriching them with AI-driven insights, companies can achieve greater agility, efficiency, and customer-centricity.
These tools are already available – how is your company preparing for this shift? Read more about the Agile Digital Service Factory to understand how customer-facing digital services are becoming more crucial for staying competitive in the future.
