Gofore is an international digital transformation consultancy with Finnish roots. We employ nearly 1,800 experts across 23 cities in Finland, Germany, Austria, Czech Republic, Spain, and Estonia. With our technology and business expertise, we work for functional, secure and equal services for the digital society and sustainable solutions for the intelligent industry. Our diverse group of professionals share a pioneering ambition to create a more humane and responsible digital world. Our values guide our business: Gofore is a great workplace that thrives on customer success. In 2024, our net sales amounted to EUR 186,2 million. Gofore Plc’s share is listed on the Nasdaq Helsinki Ltd. in Finland. Our vision is to be the most significant digital transformation consultancy in Europe.
You can find more information about Gofore as a employer from Join the Crew and Culture pages.
We are looking for a Service Manager to join our team, responsible for delivering an excellent customer experience and keeping our customers’ digital solutions thriving.
Our Continuity Services team takes care of the support, maintenance, and further development of applications and cloud services for dozens of customers. We serve both public and private sector clients, whose solutions range from large-scale systems to more focused services. In our diverse and dynamic environment, you’ll have the opportunity to grow and make an impact.
As a Service Manager, you’ll be responsible for service delivery throughout its lifecycle—from onboarding or handover to modernization and further development. You’ll be the customer’s main point of contact: a reliable partner who ensures that services are delivered with high quality, meeting agreed goals and requirements. In our projects, you’ll build and strengthen close relationships with customers and other partners.
In your daily work, you’ll actively monitor discussions and progress, coordinate substitutions and resources, and support your team in prioritization and smooth collaboration when needed. You’ll also be responsible for development of services, and in smaller projects, you may act as the project manager for development work. You’ll prepare reports for regular maintenance meetings and take care of the financial side of the service through billing and profitability monitoring, ensuring the service operates sustainably and in balance for both the customer and the team.
Your role may also include supporting sales and tasks related to continuous improvement. Depending on your skills and interests, you can also take on additional responsibilities.
What we expect from you
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At least 4 years of experience in IT service management in a responsible role
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At least 3 years of experience leading a service or project team
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Experience with IT service management best practices (such as ITIL) and working according to service level agreements
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Experience working in a multi-vendor environment
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Understanding of the business of continuous services and an interest in working in this field
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Ability to work independently and systematically, advancing matters with a goal-oriented and solution-focused approach
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Proven customer-centric working style and strong communication skills
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Fluent spoken and written Finnish and English
What we offer
Comprehensive well-being and smooth everyday life are at the core of Gofore. Our goal is to be a work community where working is inspiring, rewarding, and enhances your professional skills. Our customer satisfaction is high, our NPS being 62 (2025), and our reputation for providing high-quality services to our customers is solely thanks to our top experts. Gofore employees receive particularly good feedback for their customer-oriented attitude. Our employee satisfaction is based on a skilled community and collaboration.
We are proud of our transparent culture, pioneering spirit, and the fact that we have a greater purpose than just generating profit – striving for a more humane, sustainable, and ethical digital world and working life.With us, you will become part of a community where you are close to other experts in your field and at the same time work closely with other top experts on customer projects. We are organized in a customer-oriented manner, which allows visibility towards individual and team successes and professional development, for example, within a specific industry.
The community spirit of Gofore employees also extends outside of work through various activities such as small event workshops, board games, and family days. To ensure optimal balance, we offer flexible working conditions and tools that you can choose from according to your needs. In addition, we have comprehensive benefits. Gofore has its own collective agreement that reflects our employees. You can familiarize yourself with it here.
Salary development
At Gofore, it’s important to us that work is fairly compensated. Your salary is influenced not only by your experience and skills but also by two of our values: actively working to make Gofore a great workplace for everyone and considering the customer perspective in everything we do. The starting monthly salary for this position is €4,300–4,700. In addition, Gofore offers various bonuses based on the company’s success, for example, related to recruitment, sales, or increasing Gofore’s recognition.
Please note that we process applications as they come in, and the position will be filled as soon as a suitable person is found.
We are happy to accommodate neurodiversity requirements in the recruitment process and will adjust the process as needed to suit your needs.
