Teams working with Kela’s benefit systems wanted to enhance their agile model. Although three-month planning periods and sprint cycles were already implemented, the practical methods and benefits of the agile framework remained a mystery for many employees. Teams had difficulties understanding what they were supposed to do and why.
– Our goal was to enable a smoother workflow and refine period planning for our teams. We wanted to gain a better understanding of incoming jobs and minimize the amount of ad hoc work requests, says Helena Lääperi, Kela’s Head of IT Benefits Unit.
Kela also wanted to unify ways of working, identify inter-team dependencies, increase transparency, and produce comparable data to enhance decision-making by advancing their agile model.