At the same time there’s pressure to be carbon-free, to be sustainable both environmentally but also from an ethical perspective, and to be able to serve the citizens in a personalized manner, but without wasting valuable resources.
Digitalization is in a key position in solving these challenges. Usually, digitalization is seen from a purely technical perspective but we see eight dimensions in digitalization:
- Strategy
- Leadership
- Renewable business models
- Processes
- People and culture
- Ecosystems and interoperability
- Technology
- Knowledge and Data
Based on these aspects we have created a Digital maturity model for Smart Cities. The model provides a frame of reference for the current state of digitalization and renewal of the organization.