Initially, the goal of the two-month mini-project was to produce a game book to support development. However, the overall understanding of the current state of digital development was still unclear and, on the other hand, the guidelines were being updated. So, instead of additional guidelines, it was decided to focus on gathering a common understanding of the practices of the current state of digital development.
Challenges identified in advance were e.g.
- There are guidelines for digital development, but the practical implementation is described precisely only with regard to IT processes.
- Service development is carried out in different parts of the organisation and a need was seen to gather an overall understanding.
- The use of many digital services is lower than expected and it is good to understand the reasons for this.
Arto Karilahti from the City of Turku, who led the “Clarification of digital development” project, describes the project as follows:
– In the municipal organisation, it is typical that the end result is defined in advance. Now we started from the fact that we have a vision, and a more precise understanding was gathered with the help of agile experiments. We learned that everything can be clarified, and a lot can be done with a small amount of work. It’s worth starting with concrete actions, visualisations, and creating a common understanding.
It is possible to get the best understanding of the current state through doing things in practice. The project focused on describing current processes while helping to solve current challenges related to them.