The Legal Register Centre has found new ways to develop digital services in service design. Of the three concepts formulated with Gofore, one is already in use, another is under development, and funding is being sought for the third.
“Among other things, we handle the development and maintenance of the most important registers and information systems of the Ministry of Justice. The services we develop must meet a genuine need and facilitate the daily lives of both officials representing different administrative sectors and customers, who are often in difficult situations,” says Legal Register Centre system manager Mika Kanervisto.
According to Kanervisto, the progress made with requirements lists and definitions in conventional systems does not show clearly enough whether there is a real need for a service to be developed, or what the service should be in order to fulfil the most important purposes.
“Conventional practices leave too many things open to interpretation. We wanted to find a whole new approach to service development and make potential investment decisions or funding applications and tested concepts using well-developed and tested concepts.”
Service design was chosen as the working method, which Kanervisto now considers to be the only adequate way to progress from an idea to a full-fledged concept.
“I was familiar with the service design in principle. Gofore’s ways of employing it really took me by surprise. The overall themes merged with concrete factors in a unique way as the work proceeded. We are currently exploring how this could become an organisation-wide model of service development for us.”
