Retail & services

Customer at the center of digital solutions

Digitalisation is reshaping business across all industries. Servitisation, data-driven business models, and the use of AI are breaking down traditional industry boundaries, creating competitive advantages, and elevating the customer experience to a new level. The ability to innovate with a customer-centric approach, combined with technological expertise, business acumen, and effective change management, is emerging as a strategic competitive edge.

The customer drives the development and renewal of business models

Organisations are required to be agile, to foster a culture of experimentation, and to adapt rapidly. Successful players recognise that an excellent customer experience is the best loyalty programme, whether in banking and insurance, retail, telecommunications, or construction.

We combine technological expertise, business insight, and human-centred change leadership to help you build customer-driven and sustainable digital services. We support organisations in:

  • harnessing the potential of AI to enhance customer experience and operational efficiency
  • building omnichannel, scalable, and secure service solutions
  • strengthening your organisation’s capacity for change and data-driven decision-making.

Explore our services that are of high interest to our Retail and Service customers

Core system renewal

Lead the renewal of your core processes and systems in a way that supports future business: agilely, impactfully and with a customer-centric approach.

people helping each other climb giant stairs

AI transition model

AI transition model helps you make sense of the AI shift, combining new technologies with the adoption of new ways of thinking and working.

Digital service factory

Maintain your competitive advantage and ensure a top-of-the-line digital customer experience with comprehensive DevOps.

Combined project and change management

Every project or a program results in a change. Ensure a successful project with our combined approach.

Cyber security

Ensure the compliance of your cyber risk management capabilities and become more resilient to cyber threats.

Design services

Create insightful visions, discover hidden customer needs, and craft impactful services with our design services.

Guide

Successful ERP renewal

An ERP system renewal is much more than a technical implementation. There are two sides in change: technical and human. This guide shows how to succeed in both.

Download our guide

Contact us

Laura Sipiläinen

Retail and services

laura.sipilainen@gofore.com

+358 40 356 4928

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