From bulk to timely and tailored digital services

Digitalising life event based services

Life happens. What if the services worked proactively, without having to know who you are dealing with?

Having a child, moving, starting a business, getting married or divorced, a death of a loved one. These are all events in life that are emotional, cause a lot of paperwork, and affect not only you but also your family members. They also have an impact, for example, in your finances.

It's all connected

A comprehensive approach to life event based service digitalisation

From reactive to proactive

Proactive life event based services is the new paradigm of public services.

It means ability to provide the services at the right time and at the right place, even before one starts asking or seeking for them, despite the public authority or company providing the services.

It's all about data

Data is utilised extensively to create continuously updating situational awareness and in monitoring the impact of made decisions and changes.

Service portfolio can be managed and developed based on anonymous (big) data analytics. However, individualised life-event based services require secured personal data, and trusted digital identity.

From silos to interconnected ways of working

Creating timely and proactive services means moving from siloed service provision to interconnected and networked services.

Technology is an enabler, but good governance and organisational support are required for continuity.

Automation to increase human touch

High level of automation should be applied to the repetitive and laborious tasks which are efficiently handled by computers.

This will allow employees to focus on the most critical and complex cases that require human intervention and involvement.

How do we succeed in digitalising life event based services together

Understand where your impact comes from

  • Identify the role of your organisation in society and recognise how and to whom you create value
  • Reach out to those actors in the ecosystem with whom you can forecast life events
  • Understand your organisation’s culture, management models, and readiness to meet life event needs
  • Understand the legal, organisational, semantic, technological, and security aspects of collaboration
  • Identify roadmaps for collaboration and service delivery
  • Create a vision and metrics and goals that support it

These are of particular interest to our customers: Facilitation, management workshops, leader groups and roundtables, management consulting, scenario work, systems analysis


people sharing ideas around a table

Service conceptualisation and operational planning

  • Understand the needs of different users and user groups
  • Use data to deepen customer understanding
  • Create operating models and road maps
  • Design a system architecture that supports data flows and data management
  • Understand the different aspects of change

These are of particular interest to our customers: Service design, customer understanding, user research, service concepting, architecture

woman in armchair surrounded by digital services applications

Build and develop people-driven services

  • Enable agile ways of working
  • Lead through change systematically and in a people-driven way
  • Utilise agile software development models and user-centred design
  • Manage the operations through portfolio management
  • Ensure quality and safety through testing
  • Keep service quality high with efficient maintenance

These are of particular interest to our customers: UI & UX Design, Accessibility Design, Content Design, Prototyping, Piloting, Software Development, Cloud Services, Continuous Services, Maintenance

No need for costly infrastructure investments

You already have the data, let us help you utilise it to create life event based services!

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Here's some examples of how we have helped


Four lenses on successfull service creation


The change from an outdated system environment and a rigid culture to a modern digital service production is a sum of many large entities that must be carefully planned and managed in order to minimize business risks and maximize the positive impact on customer and employee experience.

In the planning, it is necessary to know both the industry’s and the future needs, as well as an understanding which operating methods and technologies serve one’s own organisation.

Ethically balanced

Make ethically and environmentally responsible choices from the start. They are guided by both the diversity of the service users’ needs and the requirements set by the directives for accessibility, for example.

The reporting required by the EU is also easy to do when operations and data support responsible decisions.


The positive effects of modernisation are only realised if people start to act in a new way and use new systems.

Both management, employees, and also customers, must adopt new ways of thinking, roles, and routines. Understanding the practical effects and identifying turning points at an early stage paves the way for a new culture and ensures the success of the change.


Technology choices play a decisive role in enabling a stable modernisation path. Effective, scalable, secure, and cost-optimised solutions based on tested and validated technologies and cloud infrastructure are available.

In renewing the technology base, it is essential to identify in what order which component should be renewed and what information and data you want to keep, transfer, and possibly enrich.

Contact us!

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