No need for costly infrastructure investments
You already have the data, let us help you utilise it to create life event based services!
From bulk to timely and tailored public services
Life happens. What if we could create a society where public services are proactively there to make life easier when either happy or not-so-happy life changes happen?
It's all connected
Proactive life event based services are the next step in public services.
It means ability to provide the services at the right time and at the right place, even before the person starts asking or seeking for them.
Data is utilised extensively to create continuously updating situational awareness and in monitoring the impact of made decisions and changes.
Service portfolio can be managed and developed based on anonymous (big) data analytics. However, individualised life-event based services require secured personal data, and trusted digital identity.
Creating timely and proactive services means moving from siloed service provision to interconnected and networked services.
Technology is an enabler, but good governance and organisational support are required for continuity.
High level of automation should be applied to the repetitive and laborious tasks which are efficiently handled by computers.
This will allow employees to focus on the most critical and complex cases that require human intervention and involvement.
The only way to create life event based services is to deeply understand what makes life easier and what are the touch points between a person and society through out the event.
It also requires the service providers to adopt new ways of working.
These are of particular interest to our customers: service design, change management, management consulting, agile methods and agile coaching
Creating individual public services requires personal data usage which means that ethics and security play a very important role.
Also, the whole process of planning, developing, and offering those services needs to be carefully built so that the change leads to saving money and correctly distributing resources.
These are of particular interest to our customers: ethical design, information security, digital maturity mapping, data & AI consulting
Life events are not isolated happenings in someone’s life but pieces of a larger continuum.
For the life event based services to work, from a technical perspective, hundreds of systems need to share and analyse data in order to predict future events and proactively offer individual guidance and help when it is needed.
These are of particular interest to our customers: cloud solutions (e.g. AWS, Azure), cyber security, quality assurance, data platforms, agile development, data analysis
You already have the data, let us help you utilise it to create life event based services!