From bulk to timely and tailored public services

Life event based services

Life happens. What if we could create a society where public services are proactively there to make life easier when either happy or not-so-happy life changes happen?

Having a child, moving, starting a business, getting married or divorced, a death of a loved one. These are all events in life that are emotional, cause a lot of paperwork, and affect not only you but also your family members. They also have an impact, for example, in your finances.

It's all connected

A comprehensive approach to life event based services

FROM REACTIVE TO PROACTIVE

Proactive life event based services are the next step in public services.

It means ability to provide the services at the right time and at the right place, even before the person starts asking or seeking for them.

IT'S ALL ABOUT DATA

Data is utilised extensively to create continuously updating situational awareness and in monitoring the impact of made decisions and changes.

Service portfolio can be managed and developed based on anonymous (big) data analytics. However, individualised life-event based services require secured personal data, and trusted digital identity.

FROM SILOS TO INTERCONNECTED WAYS OF WORKING

Creating timely and proactive services means moving from siloed service provision to interconnected and networked services.

Technology is an enabler, but good governance and organisational support are required for continuity.

AUTOMATION TO INCREASE HUMAN TOUCH

High level of automation should be applied to the repetitive and laborious tasks which are efficiently handled by computers.

This will allow employees to focus on the most critical and complex cases that require human intervention and involvement.

How can we help?

HUMAN-CENTRICITY

The only way to create life event based services is to deeply understand what makes life easier and what are the touch points between a person and society through out the event.

It also requires the service providers to adopt new ways of working.

These are of particular interest to our customers: service design, change management, management consulting, agile methods and agile coaching

BUSINESS-WISE

Creating individual public services requires personal data usage which means that ethics and security play a very important role.

Also, the whole process of planning, developing, and offering those services needs to be carefully built so that the change leads to saving money and correctly distributing resources.

These are of particular interest to our customers: ethical design, information security, digital maturity mapping, data & AI consulting

TECH-SAVVY

Life events are not isolated happenings in someone’s life but pieces of a larger continuum.

For the life event based services to work, from a technical perspective, hundreds of systems need to share and analyse data in order to predict future events and proactively offer individual guidance and help when it is needed.

These are of particular interest to our customers: cloud solutions (e.g. AWS, Azure), cyber security, quality assurance, data platforms, agile development, data analysis