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System environment modernisation
From rigid and outdated operations to agile service production
What if you had a solid path from system legacy burden to a modern & scalable digital service factory that enables agile development of services and business acceleration?
Benefits
Why it makes sense to modernise?
Cost optimisation and scalability
Transitioning to modern and scalable technologies pays off as production speeds up and errors are reduced.
It is possible to meet business and customer needs quickly and flexibly by scaling technologies and functions.
No vendor lock
Modern systems use universal languages, are built in a user-friendly manner and can be easily integrated with other systems, so you are not dependent on the ecosystem of one market leader or the know-how of one supplier.
Employee experience
Modern culture and user-friendly systems reduce unnecessary work, improve the flow of information, and save time for effective work.
Agile methods enable versatile collaboration and at the same time independent decision-making when roles and goals are clear.
Customer satisfaction and peace of mind
A faster service release cycle and agile improvement based on customer feedback produce happier customers.
Tested and high-quality services provide peace of mind for both you and your customer.
How do you succeed in business modernisation?
UNDERSTAND THE POSSIBILITIES AND BUILD A FOUNDATION
Tools and steps to improve understanding:
- Mapping of the current situation
- Conceptualising modern service production
- Business case preliminary study
- Vision, goals, and metrics for modernisation and leadership
- Cloud and hybrid strategy
- Preparation of the modernisation plan
- People impact analysis and people change roadmap
- Building the necessary mindset and capabilities for leading modernisation
- Procurement strategy
These are of particular interest to our customers: change management, management consulting, agile methods and agile coaching
LEAD THE CHANGE IN SERVICE PRODUCTION
Tools and steps for implementing the change:
- System environment takeover (current SLA)
- Building an agile development and cybersecurity mindset, operating method, and culture
- Reforming processes and roles and responsibilities
- Enterprise and technology architecture
- Managing change
- Implementing a cloud/hybrid strategy
- Building new infrastructure
- Adopting DevOps
- Quality assurance, test automation
- Usability design
- Knowledge leadership
These are of particular interest to our customers: information security, knowledge leadership, scenario work, digital maturity mapping, ethical design
MAXIMISING THE BENEFITS
Tools and steps to maximize the benefits of the change:
- The digital service factory is running
- The digital service factory enables the continuous fulfillment of customer and business needs
- Ensuring reliability and minimizing downtime
- Development of accessible, ethical and sustainable services
- Modern container and serverless services as enablers
These are of particular interest to our customers: cloud solutions (e.g. AWS, Azure), cyber security, test automation, data, data platforms, agile development, modern containerised and serverless services
See more from our successful customer cases
Our experts' views on modern ways of working
Elements of success
Four lenses on succesful modernisation
Business-wise
The change from an outdated system environment and a rigid culture to a modern digital service production is a sum of many large entities that must be carefully planned and managed in order to minimize business risks and maximize the positive impact on customer and employee experience.
In the planning, it is necessary to know both the industry’s and the future needs, as well as an understanding which operating methods and technologies serve one’s own organisation.
Ethically balanced
Make ethically and environmentally responsible choices from the start. They are guided by both the diversity of the service users’ needs and the requirements set by the directives for accessibility, for example.
The reporting required by the EU is also easy to do when operations and data support responsible decisions.
People-centric
The positive effects of modernisation are only realised if people start to act in a new way and use new systems.
Both management, employees, and also customers, must adopt new ways of thinking, roles, and routines. Understanding the practical effects and identifying turning points at an early stage paves the way for a new culture and ensures the success of the change.
Tech-savvy
Technology choices play a decisive role in enabling a stable modernisation path. Effective, scalable, secure, and cost-optimised solutions based on tested and validated technologies and cloud infrastructure are available.
In renewing the technology base, it is essential to identify in what order which component should be renewed and what information and data you want to keep, transfer, and possibly enrich.