Service design

The same methodologies can also be employed when solving other organisational challenges, such as change initiatives and specific strategic processes.

You can utilise service design for both business and public organisations. Business organisations are normally designing products and services that customers would be eager to buy and use. In the public sector, organisations are designing public services and developing their organisations to be more customer oriented, while also bringing new understanding and fresh ways of thinking.

Service design is about the comprehensive engagement of people throughout the design process, including customers and other relevant participants. Ultimately, this will translate into higher productivity through enthusiasm, which will cascade into other parts of the organisation. An understanding of what is essential in service design is paramount for designing gratifying and desirable services of the future.

Organisations using design principles as their core asset and driving force will become more profitable, and their products and services are also likely to become more desired. Ready to start?