- Projects that are too long and expensive, draining innovation capacity and exhausting even the best experts.
- A technology-driven IT exercise that neglects people and the potential for operational renewal.
- Too much focus on a single system instead of the overall architecture and business value.
Core system renewal
Succeed in your system renewal at the first attempt
What if a core system renewal didn’t have to be a long and costly IT project that drains your organisation’s capacity for innovation and renewal? Now is the time to lead the renewal of your core processes and systems in a way that supports future business: agilely, impactfully and with a customer-centric approach.
A system renewal is never just a technology exercise, it’s a great opportunity to modernise operations and update processes. Such renewals always affect people too, from employees to end customers.
The current way of system renewal
The new generation of system renewal
- Driven by business needs and designed to support them, ensuring continuity and future-readiness.
- Approached holistically, considering perspectives such as enterprise architecture, usability, responsibility and security.
- Focused on investing in areas that create competitive advantage and support customer value creation.
System renewal in practice
In Gofore’s approach to renewing core processes and systems, attention and investment are balanced across three dimensions: technology, processes, and people.
Managing business data flows and core processes, as well as ensuring data quality and usability, play a key role. At the same time, it’s vital to ensure the organisation can adopt new ways of working and new tools, so that investments deliver full value and objectives are genuinely achieved.
It’s essential that the company’s board and executive team take responsibility for leading and steering the renewal as a whole. This responsibility cannot be outsourced to IT or a technology vendor.
Core system renewal the Gofore way
A workshop facilitated by our experienced management consultants helps boards and executive teams embrace a new way of ensuring balance between technology, operations and people in a core system renewal.
The workshop also highlights aspects of competitive advantage and customer value and most importantly, ensures that leadership takes ownership of the renewal and keeps the vision clear throughout the project.
Our experts, tools and deep competence support success in the planning and implementation phases, in areas such as: strategy, architecture, procurement, project management, process development, change management, design, quality assurance, and the use of AI.
The three core dimensions of system renewal
Technology
The role of technology is to support the business, not the other way around. As technology and systems form the backbone of renewal, taking a comprehensive approach to them is critical to success.
Processes
A new system is not just a technical change, it transforms ways of working and workflows, and opens opportunities for process improvement and automation. A core system renewal is therefore an excellent opportunity to develop the operations of the entire organisation.
People
Customer value should run as a red thread throughout the renewal journey. People are key to the success of any system renewal: they drive adoption, learning and adaptation to change. User engagement and competence have a direct impact on the sustainability of the renewal.
How to succeed in a system renewal
- Lead boldly: Ensure the leadership team is genuinely committed and that the business takes responsibility for the renewal.
- Focus on customer value: Prioritise customer experience in the design and implementation of the renewal.
- Optimise processes: Defining your core business processes creates the foundation for success.
- Invest in architecture: Understand your system as a whole and choose the best solutions.
- Focus on data: Ensure data integrity and usability for people, processes and AI.
- Support adoption: Help people embrace new ways of working and tools in their daily routines.
- Ensure quality from the start: Allocate sufficient time and resources for testing and quality assurance.
