We began with a tough series of management workshops, creating top-level models of almost the entire company’s operations, and of the issues on which reliability is based in Finnair.
“This brought a huge number of revelations. Although almost all the issues were familiar in principle, our operations had never been visualised in such a holistic way. We noticed that we were approaching the same issues from somewhat different perspectives. Based on the shared viewpoint, Aini Räisänen from Gofore helped to build a visual model of where reliability originates and the factors that shape it.”
The model provided an inspiring basis for collaboration across the organisation. Räisänen, who has been solving thorny management problems for years, has a view of why systems modelling, in particular, tends to have such huge impacts.
“The problems are complex and tend to cross organisational boundaries. In addition, when interrelationships come in dozens, they are almost impossible to identify without visualisation. But when they are suddenly visualised for everyone, people start to believe that something really can be done about the issue – together.”